HELP CENTRE
Everything you need. No jargon.
Photos, video, payment, accuracy, sound and delivery: answers before you create.01Are phone photos good enough?+
Yes, when they are sharp, show several angles of the same project and are not excessively dark. The studio guides you through useful views.
02Can I review images before the video?+
Yes. Enhanced images are presented for approval before video generation starts.
03How many photos should I upload?+
Four coherent views are often enough for 15 seconds. Six to eight references add more variety for 30 seconds.
04Which formats are available?+
Choose TikTok, Instagram Reels, YouTube, Facebook or a photo output. The studio applies the appropriate framing.
05Is sound included?+
Video creations use the model’s native audio. Always review the output and the platform rules before publishing.
06Can I add my logo and social handle?+
The studio currently previews their placement. Deterministic compositing into the exported file is still in development; add them separately to keep branding and typography exact.
07Will the place or product stay accurate?+
The direction aims for realistic enhancement. Results depend on references and should be checked before publishing, especially for listings and products.
08How long does it take?+
An estimate is shown according to duration and quality. Most creations arrive within minutes, but processing time may vary.
09Is membership required?+
No. Pay-as-you-go always remains available. Optional monthly memberships add a balance that works with the same lengths and quality settings.
10Why should I sign in?+
Sign-in secures the assistant, applies a welcome discount when eligible and keeps projects in your library across devices.
11What happens if generation fails?+
The status remains in your project. Commercial handling of a failed generation follows the terms shown at checkout.
12Can I request a video series or custom project?+
Yes. The custom project form lets you describe volume, multiple formats, a deadline and specific branding needs.